Effective Date: October 21, 2025
Last Updated: October 21, 2025

1. Introduction

The Canadian Sport Institute Alberta (CSI Alberta) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data through SMS (text message) and Email communications, as well as how you can manage your contact preferences.

This Privacy Policy also extends to data collected, processed, and managed through our Service Agreement with ROOK Connect Software, which provides software infrastructure and digital solutions to support CSI Alberta’s programs, services, and communication systems.

All data collected or processed through ROOK Connect Software is handled under strict confidentiality and data protection standards, in accordance with this Privacy Policy, the terms of our Service Agreement, and applicable Canadian privacy laws (PIPEDA). ROOK Connect Software acts as a data processor on behalf of CSI Alberta, collecting, storing, and managing information only as required to deliver agreed-upon services and not for independent or third-party marketing use.

This Privacy Policy applies to all communications and interactions you have with CSI Alberta, including those conducted through our website https://csialberta.ca and related technology platforms.

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2. Information We Collect

When you interact with CSI Alberta through SMS or Email, we may collect the following types of information:

Contact Information: Your name, email address, and mobile phone number.

Communication Preferences: Your consent to receive messages, your subscription status, and your chosen communication method (SMS or Email).

Interaction Data: Information about when and how you engage with our communications (e.g., message delivery and open rates).

Program or Event Details: Information relevant to your relationship with CSI Alberta (e.g., registration details, event participation, or athlete support services).

Training Essentials: Essential information collected via digital forms (e.g Hooper details, training logs, nutrition information, etc.)

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3. How We Use Your Information

CSI Alberta uses your information for legitimate organizational purposes, including:

Providing updates about athlete programs, training sessions, and sport-related initiatives.

Delivering reminders, confirmations, and important service notifications.

Communicating with you regarding events, schedules, or policy changes.

Responding to inquiries and requests submitted through SMS or Email.

Improving our communication effectiveness and engagement strategies.

Sending digital forms for information gathering. 

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

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4. Information Sharing and Subcontractors

CSI Alberta may share limited personal information with trusted subcontractors or service providers only when necessary to deliver the services you have requested (for example, email delivery systems or SMS platforms).

All subcontractors engaged by CSI Alberta are required to comply with strict privacy and data protection standards consistent with this policy and Canadian privacy laws.

We do not authorize our subcontractors to use or disclose your information for any purpose other than fulfilling services on our behalf.

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5. Consent and Opt-In

By providing your contact information and opting in to receive communications from CSI Alberta, you consent to receive SMS and/or Email messages as described in this policy.

You may withdraw your consent at any time by:

Replying “STOP” to any SMS message;

Clicking “Unsubscribe” in any email communication; or

Contacting us directly using the contact information provided below.

Your withdrawal of consent will not affect any communications necessary to fulfill services or obligations that CSI Alberta is legally required to provide.

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6. Data Retention

CSI Alberta retains your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes.

Once your information is no longer required, it will be securely deleted or anonymized.

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7. Data Security

We implement industry-standard security safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

This includes encryption, access controls, secure servers, and regular reviews of our data protection practices.

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8. Your Rights

Under Canadian privacy law, you have the right to:

Access and request a copy of your personal information.

Correct or update inaccurate information.

Withdraw consent for marketing or communication purposes.

Request deletion of your personal data, subject to legal and contractual limitations.

To exercise these rights, please contact us using the details below.

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9. Cookies and Website Links

This Privacy Policy specifically governs SMS and Email communications. For information collected through our website and digital platforms, please review the general Privacy Policy available at https://csialberta.ca.

Our communications may contain links to external websites. CSI Alberta is not responsible for the privacy practices of other sites and encourages you to review their privacy policies.

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10. Changes to This Policy

CSI Alberta reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable laws.

When we make changes, the revised policy will be posted on https://csialberta.ca with an updated effective date.

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Summary Statement

CSI Alberta is committed to respecting your privacy and protecting your personal information. We will never sell or share your contact details for marketing purposes and will only use your information to communicate directly with you about programs, services, and opportunities relevant to your involvement with the Canadian Sport Institute Alberta.